Westgate Buyer Protection

Shop with confidence

  • Easy - Customer Support is there to help if you need it. Online Chat is the quickest way!
  • Authenticity - Goods are directly from brands, partner boutiques and stores
  • Fast - We'll contact the seller to sort things out.

How does Westgate Money Back Guarantee work?

  1. Always pay for your purchases using our invoice payment gateway.
    With increase in fraudulent card transactions, we have opened our payment methods to include invoice payment. 
  2. To be eligible for the Money Back Guarantee , you'll need to pay for your item using Invoice payment via bank transfer. This payment method is secure and popular in advanced European countries and we accept full liability. Payment by  credit card and any refund requirements is the responsibility of your card company. 
  3. If your item isn't as described or doesn't arrive, contact us first.
    Give us a chance to sort things out for you or send out a replacement item.
  4. If you still need help, let us know your problem. We're available 7 days a week.
    You can notify us online or our customer service representatives who are available on chat or by email cs@westgate-london.com Monday-Friday: 8:00AM-10.00PM and Saturday, Sunday and Bank Holidays: 11:00AM-6:00PM
  5. We'll contact the seller to help sort things out
    We'll contact the seller and ask them to solve your issue within 8 days. After 8 days if the problem can't be resolved with the seller, you've paid using invoice and your claim qualifies for coverage with the Westgate Money Back Guarantee, Subject to our t&c's, Westgate London will arrange for the purchase price plus original shipping to be refunded to you. Refund requests can be sent to refunds@westgate-london.com