Westgate Buyer Protection

Shop with confidence

  • Easy - Customer Support is there to help if you need it. Online Chat is the quickest way!
  • Authenticity - Goods are directly from brands
  • Fast - We'll contact the seller to sort things out.

How does Westgate Money Back Guarantee work?

  1. Always pay for your purchases using our gateway.
    With increase in fraudulent card transactions, we've partnered with the best payment gateways with top end security to guarantee customer refunds*.   
  2. To be eligible for the Money Back Guarantee , you'll need to pay for your item using our online payment methods. Our payment methods are safe & secure. 
  3. If your item isn't as described or doesn't arrive, contact us first.
    Give us a chance to sort things out for you or send out a replacement item.
  4. If you still need help, let us know your problem. We're available 7 days a week.
    You can notify us online or our customer service representatives who are available on chat or by email cs@westgate-london.com Monday-Friday: 8:00AM-10.00PM and Saturday, Sunday and Bank Holidays: 11:00AM-6:00PM
  5. We'll contact the seller to help sort things out
    We'll contact the seller and ask them to solve your issue within 8 days. After 8 days if the problem can't be resolved with the seller and your claim qualifies for coverage with the Westgate Money Back Guarantee, Subject to our t&c's, Westgate London will arrange for the purchase price plus original shipping to be refunded to you. Refund requests can be sent to refunds@westgate-london.com 
*Westgate London does not in anyway handle payments from customers and accepts no liability for payments or refunds made using a third party payment processor. 

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