Westgate Buyer Protection

Shop with confidence

  • Easy - Customer Support is there to help if you need it.
  • Authenticity - Goods are directly from brands, partner boutiques and stores
  • Fast - We'll contact the seller to sort things out.
  • Free - It applies to all purchases when you pay by amazon pay.

How does Westgate Money Back Guarantee work?

  1. Always pay for your purchases using our payment gateway.
    To be eligible for the Money Back Guarantee , you'll need to pay for your item using amazon pay or Invoice.
  2. If your item isn't as described or doesn't arrive, contact us first.
    Give us a chance to sort things out for you.
  3. If you still need help, let us know your problem. We're available 7 days a week.
    You can notify us online or our customer service representatives who are available on chat or by email cs@westgate-london.com Monday-Friday: 9:00AM-8.30PM and Saturday, Sunday and Bank Holidays: 9:00AM-6:00PM
  4. We'll contact the seller to help sort things out
    We'll contact the seller and ask them to solve your issue within 8 days. After 8 days if the problem can't be resolved with the seller, you've paid using invoice and your claim qualifies for coverage with the Westgate Money Back Guarantee, Westgate will arrange for the purchase price plus original shipping to be refunded to you.